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Device Help => Computers & Laptops => Topic started by: askyourtechies on Jun 02, 2025, 07:44 PM

Title: Quick-Start Troubleshooting Checklist
Post by: askyourtechies on Jun 02, 2025, 07:44 PM
Before posting, try these universal fixes—often they solve 80 % of cases!

Reboot the device.

Check for OS & app updates.

Test in Safe / Recovery mode to rule out rogue apps.

Scan with the built-in hardware diagnostics app (Samsung Members, Apple Support, etc.).

Swap cables, chargers, or outlets.

Free up ≥ 10 % internal storage and clear app cache.

If the problem persists, gather the details below.

3. Must-Include Details for Faster Answers

• Device & Model:  Galaxy S24 Ultra / iPad 10th Gen
• OS Version & Build:  Android 15 One UI 7.1 / iOS 18.0.1
• Carrier (if relevant):  Verizon / unlocked
• Problem Summary:  "Battery drops 30 % overnight on standby"
• When It Started & Any Recent Changes:  new app installs, drops, updates
• Troubleshooting Tried:  list steps + results
• Attachments:  battery-usage screenshot, error message photo